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At People Tank, we understand that you may have questions about our services, processes, and how we can best support your learning and development needs. Here, you’ll find answers to the most common queries to help guide you on your journey with us. 

How many participants can you have in a workshop?

  • Microsoft 365 Programs: A minimum of 6 and a maximum of 12 participants. 

  • Professional Development and Leadership Programs: A minimum of 8 participants and a maximum of 16 is desirable to maximise engagement. Please contact us to discuss the ideal participant number for your group. 

  • Pick & Pack Leadership Programs: We recommend a minimum of 12 participants and a maximum of 16 to enhance engagement during these dynamic, highly practical sessions. 

What is the best setup for classroom training? 

  • We recommend arranging tables in small clusters for group activities and practical exercises. This setup encourages collaboration and interaction. Avoid using chairs in rows or desks in a U-shape; instead, aim for clusters of 4-5 participants at each table for optimal engagement.

Can People Tank customise a learning program for us? 

  • Absolutely! We love tailoring our programs to suit your business needs. 

Can I map People Tank programs to my Learning, Capability, or Leadership framework? 

  • Definitely! Our team has extensive experience in aligning programs with your capability matrix, ensuring that we work closely with you to create a program that is immediately applicable to your learners and their roles. 

What are your cancellation terms for a program? 

  • Notifications of cancellations and requests for transfers must be made in writing to People Tank by emailing info@peopletank.com.au or directly to your assigned Training Coordinator. 

  • All the following cancellation notice periods and associated cancellation fees payable apply:

Cancellation notice period before training delivery

Cancellation

Fee Payable

Over 28 days’ notice 

​

16 to 20 business days  

Between 8 to 15  business days   

Between 0 to 7 business days     

Any customisation, development and admin fee if applicable

50% of total program cost will be charged

75% of total program cost will be charged

100% of total program cost will be charged

Do you offer training for the hybrid learner?

  • Yes! We design our programs with the modern learner in mind, making them suitable for both virtual and in-person delivery. However, we recommend in-person training to maximise connection and collaboration, as we see much higher levels of engagement in a classroom environment. Connecting your people is our priority!

We don’t have a large budget right now; can you still provide great value for money? 

  • Certainly! We are committed to creating affordable learning solutions. If your budget is limited, we’ll work with you to make the most of what you have. 

We don’t have a large budget right now; can you still provide great value for money? 

  • Certainly! We are committed to creating affordable learning solutions. If your budget is limited, we’ll work with you to make the most of what you have. 

What’s your point of difference? Why are you unique? 

  • After our initial call, our experts immerse themselves in your challenges to gain valuable insights into your audience and organisation. We conduct a Discovery Workshop that allows us to create truly memorable and practical learning solutions. 

  • Our deep understanding of learning and development modules ensures we know what people, teams, and leaders need to support their professional and personal growth. 

  •  We are human, inspired to provide creative solutions - not problems. Plus, we’re a diverse team that genuinely loves what we do! 

Can I secure my training budget with People Tank and pay in advance? 

  • Absolutely! We’re here to help you secure your budget. Our finance team can invoice your project or training needs in advance, holding your funds until you're ready to use them. We encourage clients to utilise funds within 6 months of payment. 

Are your instructional designers vetted and hand-picked for the job? 

  • Yes! All our instructional designers undergo extensive interviews and are selected for their experience and industry knowledge in designing end-to-end learning, including digital formats. We pride ourselves on being innovators in learning, as is our extended design team. 

What’s the preferred lead time required to schedule our training program? 

  • The lead time depends on whether you need customisation. Otherwise, our team is flexible and will work with you to secure the best date for your training. Most programs can be delivered within 3-4 weeks (or sooner) based on your needs. Give us a call to discuss further! 

Do you offer discounts to Not-for-Profit, Local, or State Government clients? 

  • Yes, we absolutely do. We understand that funds can be tight, and we’ll do our best to accommodate an appropriate discount structure for your needs. 

Can we combine courses from one pathway to another?

  • Our programs are flexible, and our specialists will collaborate with you to build the best solution. If that involves combining pathways, we’re happy to make it happen. We’re innovators at heart, so trust us to create a program that makes a difference. 

What does People Tank provide in a training workshop? 

  • We love to save trees! So, all workshops are supported by an interactive PDF Learning Guide (Participant Playbook) and in some instances additional support tools are provided (custom developed workshops).

Do I have to bring anything? 

  • This depends on the selected program and will be outlined in your Scope of Works, Pre-Work Activities, and Program communications. As we deliver training at your premises, we would recommend having a pen, notepad for notes, or your laptop in the training. But don't let this distract you, we want you to be immersed in the training as much as possible. 

Does People Tank allow AI generated technology / AI Assistants in the session? 

  • Unfortunately, not. We want you to be fully immersed in the training, and due to copyright and intellectual property, we do not allow for any recording or AI assistants to be used in any training program. Our facilitators will ask you to stop using these tools if they are used.  

Where can I find more information?

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