The Challenge

The induction program for Correctional Officers at Port Phillip Prison had remained unchanged for over 15 years, creating significant challenges:

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• Outdated Approach: A heavily classroom-based program offered minimal practical or on-the-job learning opportunities.

• Lack of Structure: The program relied on Subject Matter Experts (SMEs) to deliver sessions, with no governance to ensure consistency or relevance in content delivery.

• Reactive Design: Training modules were often added as a response to incidents or changes, rather than based on proactive learner needs analysis.

• High Attrition: New recruits struggled to feel prepared for the complexities of the role, contributing to a high attrition rate of 60% within three months of completing the program.

 

Our Solution

People Tank partnered with G4S to design a fit-for-purpose induction program tailored to the high-risk and complex environment of Port Phillip Prison. The solution was developed through a detailed analysis and consultation process led by People Tank’s Senior Learning Specialist, in collaboration with SMEs, facilitators, and squad leaders.

 

Key enhancements included:
 

1. Optimised Learning Pathways: A structured program that aligned training delivery with operational requirements, enabling immediate application of learning on the job.

2. Competency Alignment: Integration of units of competency relevant to Certificate III in Correctional Practice (Custodial) to support professional qualification goals.

3. Practical Focus: A blend of practical learning opportunities and theoretical content to better prepare recruits for the realities of their roles.

4. Improved Governance: Standardised and governed content delivery to ensure consistency and relevance across all cohorts.

5. Learner-Centric Design: A proactive approach that prioritised the needs and preferences of learners, fostering engagement and retention.

 

The Outcome

The results of the revamped induction program have been transformative:

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• Dramatic Reduction in Attrition: The three-month post-completion attrition rate for Correctional Officers plummeted from 60% to just 9%.

• Increased Confidence: New recruits consistently report feeling more prepared and confident in performing their roles.

• Deeper Understanding: Participants gained a clearer, more comprehensive understanding of their duties and responsibilities before starting their roles within the prison.

 

A Partnership for Lasting Impact

This project demonstrates the power of tailored, learner-focused solutions in overcoming complex challenges. By aligning the induction program with operational demands and learner needs, People Tank has helped G4S create a sustainable onboarding framework that supports long-term success.

 

We are proud to have played a role in driving such meaningful outcomes for G4S and the Correctional Officers at Port Phillip Prison. Together, we’ve built a foundation for improved retention, better-prepared recruits, and stronger operational performance.