Assertiveness at Work
Communicate with Confidence and Clarity
Service Description
PROGRAM OVERVIEW: Being assertive is a key skill for effective communication, strong leadership, and workplace success. This 90-minute session provides practical strategies to help participants express their thoughts, needs, and boundaries confidently while maintaining positive relationships. Through interactive exercises and real-world examples, attendees will learn how to strike the right balance between passive and aggressive communication styles. KEY LEARNING OUTCOMES: By the end of this session, participants will be able to: • Understand the principles of assertive communication • Identify and overcome barriers to assertiveness • Use practical techniques to communicate confidently and respectfully • Handle difficult conversations with composure and clarity • Set and maintain boundaries in professional and personal settings WHO SHOULD ATTEND: This session is ideal for: • Professionals looking to communicate more confidently in the workplace • Leaders and managers who want to give clear, constructive feedback • Team members who struggle with saying "no" or expressing their needs • Anyone who wants to develop stronger interpersonal skills WHY ATTEND: • Build confidence in speaking up and expressing yourself • Reduce workplace conflict by improving communication clarity • Gain practical tools to handle challenging situations with ease • Learn in an engaging and supportive environment PROGRAM INCLUSIONS: • Expert-led training session • Interactive role-plays and real-life scenarios • A practical toolkit for assertive communication • Access to follow-up resources for ongoing development
Cancellation Policy
1. Booking Confirmation Bookings for People Tank public programs are confirmed upon receipt of full payment or a purchase order (PO) from the organisation or individual. Once your booking is confirmed, a confirmation email will be sent to the registered participant with program details and a receipt or tax invoice. 2. Payment Terms All fees for public programs are due at the time of booking unless otherwise agreed in writing. Payment can be made via credit card, bank transfer, or an agreed PO. All prices are in Australian dollars (AUD) and are exclusive of GST. 3. Cancellation Policy Cancellations by Participants: - Cancellations made more than 14 days prior to the program date will receive a full refund or credit towards a future program. - Cancellations made between 10-14 days prior to the program date will receive a 50% refund or a credit for the full amount towards a future program. - Cancellations made less than 10 days prior to the program date are non-refundable. Substitutions with another person for the same program and date will be allowed at no additional cost. Cancellations by People Tank: - People Tank reserves the right to cancel or reschedule any public program due to unforeseen circumstances or low enrolment. In such cases, participants will be offered a full refund or the option to transfer to a future program date. Courses must reach minimum numbers to run effectively. 4. Substitutions If a participant is unable to attend a program, a substitute participant from the same organisation may attend at no additional cost. Please notify us of any substitutions at least 48 hours prior to the program date. 5. Program Changes People Tank reserves the right to make changes to program content, facilitators, venue, or delivery method as necessary. We will make every effort to communicate these changes in advance.
Contact Details
info@peopletank.com.au
Level 4 54 Wellington Street, Collingwood VIC, Australia