In 2022, People Tank partnered with Afterpay to support their global Operations Learning team in creating a transformative leadership coaching program. This initiative, designed for Team Leaders across seven countries - Australia, New Zealand, the UK, the EU, Canada, the US, and the Philippines - has been instrumental in fostering leadership excellence across the organisation.

 

A Global Leadership Coaching Program

In close collaboration with Afterpay, People Tank designed and delivered the Coaching Leaders Program, a highly contextualised solution tailored to the organisation’s unique needs and global footprint. The program’s goals were to:

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• Equip Team Leaders with critical coaching and leadership skills.

• Strengthen cross-regional collaboration and leadership consistency.

• Enable leaders to foster high-performing, engaged teams across diverse markets.

 

Projects Delivered
 

1. Instructional Design of the Afterpay Coaching Leaders Program:
   Our team worked closely with Afterpay to design a program that aligned with their strategic goals and operational realities. By incorporating real-world scenarios and challenges faced by Team Leaders, the content was both practical and impactful.
    

2. Virtual Facilitation of the Coaching Leaders Program:
   Delivered as a global initiative, the virtual format allowed us to reach leaders across all seven regions, ensuring accessibility and inclusivity. Interactive sessions encouraged active participation, peer learning, and the immediate application of coaching techniques in a global context.

 

Tailored Solutions for a Global Workforce

The program addressed the complexities of leading in a global organisation, including:

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• Adapting coaching and leadership styles to different cultural contexts.

• Navigating time zone challenges and remote leadership dynamics.

• Building a cohesive leadership approach while respecting regional differences.

 

Key Outcomes​

• Enhanced Leadership Capability: Team Leaders reported greater confidence in their ability to coach and support their teams effectively.

• Improved Team Performance: Leaders noted stronger team engagement, collaboration, and productivity following the program.

• Global Consistency in Leadership: The program provided a unified framework that aligned leadership practices across Afterpay’s global markets.

 

Participant and Organisational Feedback

The Coaching Leaders Program has been celebrated for its relevance, practicality, and immediate impact. Participants praised the interactive and contextualised approach, while Afterpay’s leadership team highlighted the program’s role in driving operational excellence and team success globally.

 

A Partnership for Continued Growth

Our collaboration with Afterpay exemplifies our commitment to delivering tailored, high-impact learning solutions for global organisations. We’re proud to have played a role in developing their leaders and enabling them to navigate the complexities of a rapidly evolving business landscape.

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As Afterpay continues to grow and innovate, we are excited to remain a trusted partner in their leadership development journey, ensuring their teams are equipped to thrive in a competitive global market.